How Remote Tellers May Change the Banking Experience (Mobile Payments Today)


“Given the current environment, for most banks and credit unions, dealing face-to-face with the customer has not happened since early March. How can financial institutions continue to provide a customer experience but maintain safety? Video banking. This technology allows financial institutions to meet customers’ needs while still supporting physical distancing.

Video technology allows banks to offer their customers many of the same transactions and services remotely as they do at a teller. This is an asset for full-service branches that have closed or cut hours or requested that customers use a mobile app, online banking or the ATM and drive-thru to conduct their banking.”

Read more on Mobile Payments Today.

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